Purchased Pony Tokens and have not received them

[mbraun48]

I went through PayPal to purchase 600 Pony Tokens, but did not receive them in my account. The balance remains the same as before the purchase. Please look into this. Thanks!

order number: ST713142480
placed 4/18/2018 10:17:03 PM
item qty. price total
600 Pony Tokens (PT00600) (NA) 1 $4.98 $4.98
subtotal $4.98
tax $0.34
grand total $5.32

[Tom]

Hi mbraun48, we can sort this out for you. Would you like the pony tokens to go to this username, or another username?

[mbraun48]

Yes, please send to this username - mbraun48. Thank you!

[mbraun48]

Still have not received Pony Tokens. This process should be instant, so I am not sure I understand what is going on. If you are unable to supply me with the tokens, please refund my money. Thank you.

[larissar]

Hello, you should have the purchase on your account now. We apologize for the delay.
The process is instant unless the username is missing on the order. There is a field to fill out your username when you submit your purchase and it was missing or invalid on your order. We are not sure if this is a user error or a problem with our payment processor. Thank you for your support!

[mbraun48]

Thank you!

[FameDaLupa]

Hey, I just thought, I dont need to open a new thread. I have the same problem. Purchased tokens with real money, but havent received them yet. I want them on my FameDaLupa Account.
Thank you very much.

My Number is: 624021753
600 Pony Tokens (PT00600) (NA) 1 $4.98 $4.98
subtotal $4.98
tax $0.34
grand total $5.32