How do you find your HWO Account #

[Arabela]

I am wanting to purchase PT from the store and it is asking for my HWO Account #. Where and how do i find my ID number. Appreciate the help

[Tom]

You can enter your username where it asks for the number. It's supposed to fill out automatically when you order something, we'll look into that.

[Arabela]

Thanks Tom, I made the transaction only to find no PP were added. I looked into it and found i made an error in my usename. An Urgent Email has been sent to HWO Contact Us email with the details. What happens if the usename i used is an active player id, do they get the PP or do you have backups to ensure transaction go to the correct account?

[Tom]

Hello Arabela, I have your support ticket. We are currently looking into this issue. We will be able to give you the pony tokens you ordered, no problem.

[Arabela]

Impressed with the prompt reply both here and via Admin email, GREAT JOB and much appreciated. Thanks Tom

[Tom]

Thank you!

I'm going to keep replies about this in the ticket system from now on.

PS mouse over your name on the forum, the number that comes up is your user ID number. 1813 is your user ID.