Didn't receive bonus

Charlette
Premium Premium

Visit My Farm Visit My Farm Joined: Thu Oct 03, 2019 5:09 pm Posts: 1131

Post by Charlette » Thu Feb 25, 2021 5:33 pm

Tom wrote:...

larissar wrote:...

Hey there! Not too long ago I bought the increase max saved days bonus for Ameigo&Robin06!. They did not receive the bonus and it has been 5 days now. Im pretty sure I did not spell the username wrong because I copy and pasted it straight from their profile. I did get charged for this and I do have the receipt via email.

Is there any way Ameigo&Robin06! can still get the bonus or do I have to buy it again for them?

Tom
Admin Admin

Visit My Farm Visit My Farm Joined: Mon Aug 05, 2013 7:05 pm Posts: 1560

Re: Didn't receive bonus

Post by Tom » Thu Feb 25, 2021 6:20 pm

Rosey_Stables wrote:
Tom wrote:...

larissar wrote:...
Hey there! Not too long ago I bought the increase max saved days bonus for Ameigo&Robin06!. They did not receive the bonus and it has been 5 days now. Im pretty sure I did not spell the username wrong because I copy and pasted it straight from their profile. I did get charged for this and I do have the receipt via email.

Is there any way Ameigo&Robin06! can still get the bonus or do I have to buy it again for them?

What is the order number?

http://octo-ide.com?gist=d5ac5d6ed9259e10bfc4

Charlette
Premium Premium

Visit My Farm Visit My Farm Joined: Thu Oct 03, 2019 5:09 pm Posts: 1131

Re: Didn't receive bonus

Post by Charlette » Thu Feb 25, 2021 6:22 pm

Tom wrote:
Rosey_Stables wrote:

Hey there! Not too long ago I bought the increase max saved days bonus for Ameigo&Robin06!. They did not receive the bonus and it has been 5 days now. Im pretty sure I did not spell the username wrong because I copy and pasted it straight from their profile. I did get charged for this and I do have the receipt via email.

Is there any way Ameigo&Robin06! can still get the bonus or do I have to buy it again for them?
What is the order number?

705949303

larissar
Site Admin

Visit My Farm Visit My Farm Joined: Tue Mar 19, 2013 12:46 am Posts: 2688

Re: Didn't receive bonus

Post by larissar » Thu Feb 25, 2021 9:25 pm

I believe this might be a bug related to the username. I do see you've entered the username correctly on this order as well as second one but in both cases it failed to apply the purchase to the correct account. I've manually corrected these orders, but I suspect it will continue having issues in the future until I can identify and correct the bug. I'm working on it.

Charlette
Premium Premium

Visit My Farm Visit My Farm Joined: Thu Oct 03, 2019 5:09 pm Posts: 1131

Re: Didn't receive bonus

Post by Charlette » Thu Feb 25, 2021 10:00 pm

larissar wrote:I believe this might be a bug related to the username. I do see you've entered the username correctly on this order as well as second one but in both cases it failed to apply the purchase to the correct account. I've manually corrected these orders, but I suspect it will continue having issues in the future until I can identify and correct the bug. I'm working on it.

Alright thank you