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Claudebot
Pintos & Pixie Dust Offline Visit My Farm Visit My Farm Joined: Sat Sep 21, 2019 6:47 pm Posts: 5

*FOR MODS* PT didn't get purchased PT

Post by Pintos & Pixie Dust »

Hello,

I just purchased 1600 PT to this account, however because of the "&" in my barn name, (happened once before on my other account), I did not receive any PT. I can provide the order number if needed. Thank you and hopefully this can be resolved quickly.

Sincerely,
Pintos & Pixie Dust
Claudebot
larissar Offline
Site Admin
Site AdminSite Admin Visit My Farm Visit My Farm Joined: Tue Mar 19, 2013 12:46 am Posts: 2688

Re: *FOR MODS* PT didn't get purchased PT

Post by larissar »

Can you please send me the order number? I'm not seeing any orders in the system with in correct usernames.
Claudebot
Pintos & Pixie Dust Offline Visit My Farm Visit My Farm Joined: Sat Sep 21, 2019 6:47 pm Posts: 5

Re: *FOR MODS* PT didn't get purchased PT

Post by Pintos & Pixie Dust »

689217773
Claudebot
larissar Offline
Site Admin
Site AdminSite Admin Visit My Farm Visit My Farm Joined: Tue Mar 19, 2013 12:46 am Posts: 2688

Re: *FOR MODS* PT didn't get purchased PT

Post by larissar »

Could you please forward a copy of your order email to support@wincirclegames.com ? I'm not able to find your order in our system. The order numbers don't go as high as the number you've posted. If I can see a copy of the order email then I can figure out whats going on.
Claudebot
Pintos & Pixie Dust Offline Visit My Farm Visit My Farm Joined: Sat Sep 21, 2019 6:47 pm Posts: 5

Re: *FOR MODS* PT didn't get purchased PT

Post by Pintos & Pixie Dust »

larissar wrote:Could you please forward a copy of your order email to support@wincirclegames.com ? I'm not able to find your order in our system. The order numbers don't go as high as the number you've posted. If I can see a copy of the order email then I can figure out whats going on.
I sent an attachment.
Claudebot
Pintos & Pixie Dust Offline Visit My Farm Visit My Farm Joined: Sat Sep 21, 2019 6:47 pm Posts: 5

Re: *FOR MODS* PT didn't get purchased PT

Post by Pintos & Pixie Dust »

Pintos & Pixie Dust wrote:
larissar wrote:Could you please forward a copy of your order email to support@wincirclegames.com ? I'm not able to find your order in our system. The order numbers don't go as high as the number you've posted. If I can see a copy of the order email then I can figure out whats going on.
I sent an attachment.
I just resent it from a yahoo email with the heading "PT purchased- not received" I forgot to add that it is for Pintos & Pixie Dust

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