I purchased player bonuses
Could someone help me out?
I was emailed about my purchase and I was provided with a link that I could go to if I had any questions. Unfortunately the link would not load for me so does anyone know when the player bonuses will be applied to my account?
I was emailed about my purchase and I was provided with a link that I could go to if I had any questions. Unfortunately the link would not load for me so does anyone know when the player bonuses will be applied to my account?
Re: I purchased player bonuses
Mine showed up right away when I bought them. Maybe wait a little bit as there might be a delay, if they still don't show up I'd contact the provider or notify Tom.Veterinarian wrote:Could someone help me out?
I was emailed about my purchase and I was provided with a link that I could go to if I had any questions. Unfortunately the link would not load for me so does anyone know when the player bonuses will be applied to my account?
~ HOF 2
"In order to succeed, we must first believe we can ~ Nikos Kazantzakis"
Re: I purchased player bonuses
Ok, btw what email did you use? Then one you use for the account you purchased the player bonuses for?HallOfFame 2 wrote:Mine showed up right away when I bought them. Maybe wait a little bit as there might be a delay, if they still don't show up I'd contact the provider or notify Tom.Veterinarian wrote:Could someone help me out?
I was emailed about my purchase and I was provided with a link that I could go to if I had any questions. Unfortunately the link would not load for me so does anyone know when the player bonuses will be applied to my account?
~ HOF 2
Re: I purchased player bonuses
Hey Tom, I am sorry if I am bothering you but I bought a few player bonuses this evening and I still have not gotten them. Based on what I heard (since the link, that was provided with the email that I got, did not work) you are supposed to get you player bonuses immediately and that worries me a bit.Tom wrote:ping
Re: I purchased player bonuses
No bother. We'll have to double check the emails going out if they aren't working, that's very strange. The most common problem when someone's order doesn't go through is the username wasn't entered correctly. Was the order supposed to go to this user account? And what is the order number so I can look it up?Veterinarian wrote:Hey Tom, I am sorry if I am bothering you but I bought a few player bonuses this evening and I still have not gotten them. Based on what I heard (since the link, that was provided with the email that I got, did not work) you are supposed to get you player bonuses immediately and that worries me a bit.Tom wrote:ping
Re: I purchased player bonuses
Yep the order was supposed to go to this account and the number is 627783603Tom wrote:No bother. We'll have to double check the emails going out if they aren't working, that's very strange. The most common problem when someone's order doesn't go through is the username wasn't entered correctly. Was the order supposed to go to this user account? And what is the order number so I can look it up?Veterinarian wrote: Hey Tom, I am sorry if I am bothering you but I bought a few player bonuses this evening and I still have not gotten them. Based on what I heard (since the link, that was provided with the email that I got, did not work) you are supposed to get you player bonuses immediately and that worries me a bit.
larissar Offline
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Joined: Tue Mar 19, 2013 12:46 am Posts: 2691 Re: I purchased player bonuses
I've corrected your order and you should see the player bonuses on your account now. Let us know if you still have any issues, and thanks for your support!
Re: I purchased player bonuses
Thank you so much! Btw could you tell me what I did wrong? Just for future referenceslarissar wrote:I've corrected your order and you should see the player bonuses on your account now. Let us know if you still have any issues, and thanks for your support!
Oh and I have not gotten the pts from the quest but I am guessing that I will in a little bit
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Joined: Tue Mar 19, 2013 12:46 am Posts: 2691 Re: I purchased player bonuses
We're still trying to work out what causes the username to not be included on some purchases. When you click on the link from the player store it should automatically fill in your username in a field at the bottom of the form.
If you don't get the quest yet, visit the Quests page and it should re-evaluate then.
If you don't get the quest yet, visit the Quests page and it should re-evaluate then.
Re: I purchased player bonuses
Nope still nothing. It is ok though. Take your timelarissar wrote:We're still trying to work out what causes the username to not be included on some purchases. When you click on the link from the player store it should automatically fill in your username in a field at the bottom of the form.
If you don't get the quest yet, visit the Quests page and it should re-evaluate then.